Frequently Asked Questions

We typically use DHL, FedEx, Amazon Logistics, UPS, USPS and SF Express.

• Delivery time from the EU warehouse (Germany): 3–7 days
• Delivery time from the US warehouse: 2–7 days
• Delivery time from the UK warehouse: 2–4 days
• Delivery time from the China warehouse: 3–10 days

Our warranty service covers the following:
Hardware Failure Coverage

• Non-human-caused damage to original components such as motherboard, CPU, memory, and storage devices.
• Damage caused by abnormal power adapter output.
• Manufacturing defects (such as soldering problems/circuit board short circuits).
• Problems with the Wi-Fi network card.

We believe that the device's port may have slightly sagged during use due to external force or other reasons, causing misalignment and preventing proper connection of Oculink cables. We recommend that you unscrew the motherboard screws to readjust the position, and then carefully adjust the Oculink interface to ensure the cable connector is aligned flush.

Removing the screws ensures that the Oculink interface on the motherboard is aligned with our port. Once your port can connect the Oculink cable, tighten the screws.

Regarding your question about heat dissipation, please note the following: This mini PC is designed with portability as its core advantage, resulting in a compact internal space. Therefore, under high loads (such as demanding games or multitasking), its heat dissipation capacity is slightly less than that of a traditional desktop PC. This is a common characteristic of mini PCs.

To achieve better heat dissipation, we recommend the following when using it:

• Place the device on a well-ventilated desktop, avoiding placing it in a closed cabinet or where it is obstructed by clutter;
• Regularly clean the dust from the vents and fans;
• If needed, consider using it with a small cooling pad.

Based on your description, here are two common issues and their solutions:

Issue 1: Only numbers can be entered when setting a PIN code.

• Cause: The option to input letters and symbols may not be enabled by default in the PIN code settings interface.
• Solution: In the PIN code settings interface, find and check the "Include letters and symbols" checkbox to set a complex PIN code that includes letters and symbols.

Issue 2: PIN code input has no effect at startup or system interface.

• Solution: First, please try using a commonly used numeric PIN code for verification. If you still cannot unlock after multiple attempts, please note: Computers usually support both PIN codes and user passwords for verification. If you have forgotten your PIN code, you can log in to the system using your previously set system user password.

Normally, the second monitor should work after plugging it in. If it fails to connect, it may be due to an incorrectly installed graphics card driver. You can try using the shortcut Win + P to switch display modes (such as duplicate or extended mode). The system may display a red error message indicating that no graphics card driver is currently available.

Please go to our official website to download and install the corresponding graphics card driver:
https://www.bosgame.com/pages/download-center

After the driver installation is complete, your dual-monitor display function should work normally. If you still have problems, please feel free to contact our technical support team for further assistance!

This appears to be a system issue. The system has crashed. Do not suddenly power off the system during use. This may corrupt system files and cause an automatic repair screen to appear.

You can download a new system from our official website: https://www.bosgame.com/pages/download-center

Regarding the issue of being unable to access the desktop and getting stuck on the "Preparing for automatic repair" screen during startup, we suggest you try the following steps to resolve the problem:

Step 1: Try Advanced Startup Options

1. After the "Preparing for automatic repair" screen, a blue menu will usually appear.

2. Please look at the bottom right corner of the screen and find and click "Advanced options".

3. Once inside, please select "Continue using Windows 11" (or a similar option) to see if you can boot into the system normally.

If the above method is ineffective, the most direct and efficient solution is to reinstall the system.

Step 2: Reinstall the System

1. Visit our official website and download the corresponding system according to your product model.

2. You can also directly visit our support page: https://www.bosgame.com/pages/download-center

Important Note: During the installation process, when the blue progress bar reaches 100% and the computer automatically restarts for the first time, please immediately remove the USB drive to avoid the installation loop.

Based on the description, this issue may be caused by corrupted Windows system files.

How to avoid this: Please avoid repeatedly powering off or forcibly shutting down your computer during use, or during startup and shutdown, to ensure stable system operation.

How to resolve the current problem:
If your system remains stuck on this repair screen, try the following steps:

• In the repair screen, select the "Continue" option to exit and continue using Windows 11 to see if you can boot into the system normally.
• If you still automatically return to the repair screen after trying this, you may need to reinstall the system.

You can get support through our official website: https://www.bosgame.com/pages/download-center
On the support page, you can download the latest system files. Detailed system installation video instructions are also provided at the bottom of the page to help you successfully reinstall your system.

• Perform a System Restore Using the Video Guide: If you wish to restore your existing system, please refer to our video SOP specifically designed for system restore. The process is clear and intuitive.
  Video Link: https://www.youtube.com/watch?v=qvgVn5OcKAc
• Download and Install a Fresh Operating System: If you find the restore process complex, or if your system has many problems, we recommend downloading and installing a fresh E2 system, which usually provides a cleaner experience.
  Download Address: Please visit the official support page: https://www.bosgame.com/pages/download-center
  Installation Guide: You can find a detailed illustrated installation tutorial at the bottom of this page.

Method 1: Rebooting from within Windows

• On the Windows desktop, press and hold the Shift key on your keyboard.
• While holding down the Shift key, click the "Start" menu, then select the "Power" button, and click "Restart".
• After the computer restarts, you will enter a blue "Options" menu.
• Select: Troubleshoot → Advanced options → UEFI firmware settings.
• Finally, click the Restart button. The computer will directly enter the BIOS/UEFI settings interface upon the next startup.

Method 2: Entering via a key during startup

• Completely shut down the computer.
• After pressing the power button to turn it on, immediately begin rapidly and continuously pressing the Delete key (or F2, F10, or Esc key on some brands of computers).
• Continue pressing until you enter the BIOS/UEFI settings interface.

Thank you for your email. We understand the inconvenience your Bluetooth connectivity issue is causing. To help us pinpoint the problem, please confirm the following information:

Scope of the Problem

Basic Troubleshooting Suggestions

• If you have confirmed that all Bluetooth devices are unrecognizable by your computer, the problem is likely a driver issue. Please visit the BOSGAME official support page to download and install a Bluetooth driver compatible with your computer model.

Official Driver Download Path: BOSGAME Official Website → Support → Enter Product Model → Select Operating System → Download Bluetooth Driver
(Official Website Link: https://www.bosgame.com/pages/download-center)

After installing the driver, please restart your computer and test the Bluetooth function again.

Bluetooth Connection Troubleshooting Guide

Check Hardware Recognition

• Press Win + X simultaneously to open the menu and select "Device Manager".
• Expand the "Bluetooth" category and check if Bluetooth hardware devices are listed. If no devices are displayed, it usually means the hardware is not recognized, which may indicate a physical connection problem or hardware malfunction.

• Observe the system tray area in the lower right corner of your desktop and look for the Bluetooth icon.
• If you cannot find this icon, this is consistent with the hardware not being recognized issue mentioned above, indicating a hardware-level problem.
• If you can find the Bluetooth icon, please continue to the next step.

Try Adding a Device

• Go to "Settings" > "Bluetooth & other devices" > "Add a device" and try searching for and connecting your Bluetooth device.

Driver Troubleshooting (Final Step)

• Driver issues should only be considered if the system can detect the Bluetooth hardware but cannot successfully connect to the device.
• In this case, please visit our official website and download and install the latest Bluetooth driver according to your product model.

• This device does not have built-in speakers. For audio output, you will need to use a monitor with an audio output interface or external 2.0 channel speakers.
• If the speaker icon in the system tray displays a red "X", please check if your graphics card driver is fully installed.
• Have you tried switching the audio output source? You can do this via Settings > System > Sound > Select sound playback device.

We sincerely apologize for any inconvenience caused! We have compiled detailed troubleshooting and solution steps to resolve your issue and hope to help you restore normal use as soon as possible:

• Please check that you have plugged in the front panel "Audio Output" jack (usually marked in green or with a headphone icon). Reinstall the headphone jack, gently twisting it to ensure a secure connection (in some cases, a poor connection may result in no sound).

• Click the volume icon on the taskbar to confirm that it is not muted and that the volume is adjusted to the appropriate level.
• Right-click the volume icon and select "Sound". In the "Playback" tab, if the "Headphone" device is displayed, right-click it and set it as the "Default Device", then click "Configure" to complete the audio test.

• Press Win + X to open Device Manager and expand "Sound, video and game controllers".
• If there is a yellow exclamation mark in front of the device name, right-click and select "Update driver". Select "Search for driver automatically" and follow the prompts to complete the update. (If your system driver is missing, please visit the Bosgame official website to download and install the corresponding audio driver.)

• Press Win + R, type “services.msc”, then locate the “Windows Audio” service. Confirm that its “Startup type” is “Automatic” and the service status is “Running”. (If it is not started, right-click and select “Start”.)

• Check if the power adapter indicator light is on (if not, check the adapter and AC connection).
• Press the power button for 3 seconds. Does the power indicator light on the machine light up? (If not, skip to step 6).
• Plug in only the keyboard and power adapter, press the power button, wait 3 minutes, then press the "Caps Lock" key on the keyboard. Check if the keyboard LED indicator light is on.
• Connect the monitor directly using an HDMI cable. Do not use an adapter yet. Ensure the monitor is powered on and switched to the HDMI port.
• Remove external devices. Unplug the keyboard, USB flash drive, or other USB/dockback devices.
• Remove the power supply, press and hold the reset hole for 30 seconds, then power on to check.
• Remove all hard drives and see if you can enter the BIOS.
• Remove the RAM, check for dirt, clean it, and reinsert it.
• Try installing only one RAM module, or try a different RAM slot and a different RAM brand.
• If the problem persists, please report the results of the above steps to us.

I want you to make two attempts. If it still can't be solved, we will help you with after-sales:

• If you have extra memory, you can try replacing it. If not, you can also remove the memory, gently wipe the metal edge with an eraser, plug it into the PC again, and try to boot.
• In the shutdown state, insert a sharp object into the CMOS, hold it for 30 seconds, and then restart the computer to try again.

If your device automatically enters the BIOS interface after powering on but fails to boot normally, please follow these steps to troubleshoot:

• Check Boot Options: In the BIOS interface, locate the UEFI NVMe Drive BBS Priorities option in the Boot menu and check if your SSD is recognized in BOOT 1#.
• Reseat Hardware: If the SSD is not detected, please power off the computer and reseat the hard drive, ensuring a secure connection.
• Reinstall Operating System: If the SSD is recognized, the problem is likely with the operating system. Please try reinstalling the operating system.
• Request Hardware Replacement: If the BIOS still cannot recognize the hard drive after reseating, please send us a screenshot and contact us.