We believe that the device's port may have slightly sagged during use due to external force or other reasons, causing misalignment and preventing proper connection of Oculink cables. We recommend that you unscrew the motherboard screws to readjust the position, and then carefully adjust the Oculink interface to ensure the cable connector is aligned flush.

Removing the screws ensures that the Oculink interface on the motherboard is aligned with our port. Once your port can connect the Oculink cable, tighten the screws.

Regarding the issue of being unable to access the desktop and getting stuck on the "Preparing for automatic repair" screen during startup, we suggest you try the following steps to resolve the problem:

Step 1: Try Advanced Startup Options

1. After the "Preparing for automatic repair" screen, a blue menu will usually appear.

2. Please look at the bottom right corner of the screen and find and click "Advanced options".

3. Once inside, please select "Continue using Windows 11" (or a similar option) to see if you can boot into the system normally.

If the above method is ineffective, the most direct and efficient solution is to reinstall the system.

Step 2: Reinstall the System

1. Visit our official website and download the corresponding system according to your product model.

2. You can also directly visit our support page: https://www.bosgame.com/pages/download-center

Important Note: During the installation process, when the blue progress bar reaches 100% and the computer automatically restarts for the first time, please immediately remove the USB drive to avoid the installation loop.

• Perform a System Restore Using the Video Guide: If you wish to restore your existing system, please refer to our video SOP specifically designed for system restore. The process is clear and intuitive.
  Video Link: https://www.youtube.com/watch?v=qvgVn5OcKAc

• Download and Install a Fresh Operating System: If you find the restore process complex, or if your system has many problems, we recommend downloading and installing a fresh E2 system, which usually provides a cleaner experience.
  Download Address: Please visit the official support page: https://www.bosgame.com/pages/download-center
  Installation Guide: You can find a detailed illustrated installation tutorial at the bottom of this page.

Based on the description, this issue may be caused by corrupted Windows system files.

How to avoid this: Please avoid repeatedly powering off or forcibly shutting down your computer during use, or during startup and shutdown, to ensure stable system operation.

How to resolve the current problem:
If your system remains stuck on this repair screen, try the following steps:

• In the repair screen, select the "Continue" option to exit and continue using Windows 11 to see if you can boot into the system normally.

• If you still automatically return to the repair screen after trying this, you may need to reinstall the system.

You can get support through our official website: https://www.bosgame.com/pages/download-center
On the support page, you can download the latest system files. Detailed system installation video instructions are also provided at the bottom of the page to help you successfully reinstall your system.

I want you to make two attempts. If it still can't be solved, we will help you with after-sales:

• If you have extra memory, you can try replacing it. If not, you can also remove the memory, gently wipe the metal edge with an eraser, plug it into the PC again, and try to boot.

• In the shutdown state, insert a sharp object into the CMOS, hold it for 30 seconds, and then restart the computer to try again.

Our warranty service covers the following:
Hardware Failure Coverage

• Non-human-caused damage to original components such as motherboard, CPU, memory, and storage devices.

• Damage caused by abnormal power adapter output.

• Manufacturing defects (such as soldering problems/circuit board short circuits).

• Problems with the Wi-Fi network card.

• We typically use DHL, FedEx, Amazon Logistics, UPS, USPS and SF Express.

  • Delivery time from the EU warehouse (Germany): 3–7 days
  • Delivery time from the US warehouse: 2–7 days
  • Delivery time from the UK warehouse: 2–4 days
  • Delivery time from the China warehouse: 3–10 days