① Delivery times
With the exception of the AI series, orders will be dispatched within 24 hours on working days; orders for the AI series will be dispatched within 48 hours on working days.
② Shipping and logistics
We typically use DHL, FedEx, Amazon Logistics, UPS, USPS and SF Express.
Delivery time from the EU warehouse (Germany): 3–7 days
Delivery time from the US warehouse: 2–7 days
Delivery time from the UK warehouse: 2–4 days
Delivery time from the China warehouse: 3–10 days
③ Warranty Coverage
Our warranty service covers the following: Hardware Failure Coverage 1. Non-human-caused damage to original components such as motherboard, CPU, memory, and storage devices. 2. Damage caused by abnormal power adapter output. 3. Manufacturing defects (such as soldering problems/circuit board short circuits). 4. Problems with the Wi-Fi network card.
④Automatic driver updates
In "Settings - Windows Update", after connecting to the network, Windows Update will usually push the latest drivers. Just click to update.
⑤Install system
You can find the system download for your specific product model on our official website.
You can also visit our support page:https://www.bosgame.com/pages/download-center
There is a video tutorial for system installation at the bottom of the page. Please note that when the blue progress bar reaches 100% and the system restarts, please immediately remove the USB drive.