① I wonder how long the warranty is?
All bosgame computer products come with a one-year quality guarantee to ensure that our valued clients are completely satisfied.
② When Can I Expect My Order?
Orders are usually processed (QC, processing, packing) within 1-2 business days after receiving your order.
Orders would take about 2 to 8 business days to ship from our warehouse to your place. Packages can be delivered as fast as 3 days.
Once your order has been dispatched, you will receive an order status email with tracking information. Feel free to contact our customer service for any question.
③ How do I return an item?
1. Please reach out to BOSGAME customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. BOSGAME support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to BOSGAME with the following information:
-Name of the courier
-Tracking number
④Can I Disassemble And Assemble The Device?
We do not advise customers to do this. The warranty shall be rendered null and void if the product is damaged due to modification.
⑤How To Track My Order After Shipping?
Once your order has been dispatched, you will receive an order status email with tracking information.
You can also check package status by visiting this URL: https://www.17track.net/en
Due to the COVID-19 pandemic, delivery to certain areas may be affected.
Feel free to contact our customer service for any question.
⑥ Is It Safe To Shop On BOSGAME?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved.
Your credit card information is not stored on our servers.