We typically use DHL, FedEx, Amazon Logistics, UPS, USPS and SF Express.

• Delivery time from the EU warehouse (Germany): 3–7 days

• Delivery time from the US warehouse: 2–7 days

• Delivery time from the UK warehouse: 2–4 days

• Delivery time from the China warehouse: 3–10 days

Our warranty service covers the following:

1. Non-human-caused damage to original components such as motherboard, CPU, memory, and storage devices.

2. Damage caused by abnormal power adapter output.

3. Manufacturing defects (such as soldering problems/circuit board short circuits).

4. Problems with the Wi-Fi network card.

This mini PC is designed with portability as its core advantage, resulting in a compact internal space. Therefore, under high loads (such as demanding games or multitasking), its heat dissipation capacity is slightly less than that of a traditional desktop PC. To achieve better heat dissipation:

• Place the device on a well-ventilated desktop, avoiding closed cabinets or clutter.

• Regularly clean dust from vents and fans.

• Consider using a small cooling pad.

Two common issues and solutions:

• Issue 1: Only numbers can be entered when setting a PIN code.
  Solution: In PIN settings, check "Include letters and symbols" to set a complex PIN.

• Issue 2: PIN code input has no effect at startup or system interface.
  Solution: Try a commonly used numeric PIN. If still unable to unlock, log in using your previously set system user password.