Thank you for your email. We understand the inconvenience your Bluetooth connectivity issue is causing. To help us pinpoint the problem, please confirm the following information:
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Scope of the Problem
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Is only this Bluetooth mouse unable to connect, or is your computer unable to recognize all Bluetooth devices (e.g., headphones, keyboards, mobile phones, etc.)?
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If it's a problem with a single device, we suggest you try pairing this mouse with another computer or mobile phone to determine if the problem lies with the mouse itself.
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Basic Troubleshooting Suggestions
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Ensure your Bluetooth device has sufficient battery power and is in "discoverable" mode (usually activated by long-pressing the pairing button).
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We recommend restarting your computer's Bluetooth function: turn Bluetooth off in system settings and then turn it back on.
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Driver Solutions
If you have confirmed that all Bluetooth devices are unrecognizable by your computer, the problem is likely a driver issue. Please visit the BOSGAME official support page to download and install a Bluetooth driver compatible with your computer model.
Official Driver Download Path: BOSGAME Official Website → Support → Enter Product Model → Select Operating System → Download Bluetooth Driver
(Official Website Link: https://www.bosgame.com/pages/download-center)
After installing the driver, please restart your computer and test the Bluetooth function again.